Hello!

I’m Morgan, product education specialist.

I’m Morgan, product education specialist.

I'm a freelance product marketer based in Omaha, NE. I create tutorials and training programs that help B2B software users adopt faster, stick longer, and actually enjoy using your software.

I'm a freelance product marketer based in Omaha, NE. I create tutorials and training programs that help B2B software users adopt faster, stick longer, and actually enjoy using your software.

✦ I AM AVAILABLE ✦ FOR FREELANCE

My Services

Product Marketing 🤝 Content Marketing

Product Marketing & Launches

I develop positioning, messaging, and GTM strategies that drive adoption, boost conversion rates, and help your team sell with confidence.

Product Marketing & Launches

I develop positioning, messaging, and GTM strategies that drive adoption, boost conversion rates, and help your team sell with confidence.

Product Marketing & Launches

I develop positioning, messaging, and GTM strategies that drive adoption, boost conversion rates, and help your team sell with confidence.

Content Strategy & Creation

I craft web content that drives traffic, builds trust, and converts leads. Written for humans, optimized for SEO and AIO.

Content Strategy & Creation

I craft web content that drives traffic, builds trust, and converts leads. Written for humans, optimized for SEO and AIO.

Content Strategy & Creation

I craft web content that drives traffic, builds trust, and converts leads. Written for humans, optimized for SEO and AIO.

Customer Comms & Education

I help turn customers into power users with timely updates and easy-to-follow help docs, tutorials, and onboarding programs.

Customer Comms & Education

I help turn customers into power users with timely updates and easy-to-follow help docs, tutorials, and onboarding programs.

Customer Comms & Education

I help turn customers into power users with timely updates and easy-to-follow help docs, tutorials, and onboarding programs.

Internal Enablement & Training

I create product demos, brand guidelines, and training programs that improve close rates and boost team confidence.

Internal Enablement & Training

I create product demos, brand guidelines, and training programs that improve close rates and boost team confidence.

Internal Enablement & Training

I create product demos, brand guidelines, and training programs that improve close rates and boost team confidence.

✦ 10+ YEARS OF ✦ WORK EXPERIENCE

About

A little bit about me

With 10+ years in B2B SaaS, I know how to translate complex tech into clear, engaging stories that empower customer-facing teams and delight users.

Outside of work, I’m a mom to two wonderful boys and a wild German Shepherd. You’ll often find me and my husband playing cribbage at a brewery. Fantasy books fuel my imagination, and pumpkin spice lattes (or a good IPA!) fuel my productivity.

My experiences

I help users adopt and adore new technologies by crafting customer-centric resources and communication strategies.

A few fun facts:

  • At an all-company retreat, I gave a talk titled "UX is everybody's job." I still believe this today.

  • In college, I helped film a documentary in Alaska about climate change. It won a few film festival awards.

  • I built my own PC for gaming, streaming, and VR.

JUNE 2025 - Current

Owner of Morgan Ashley Smith

Blending product and content marketing to help B2B teams educate users. Available for freelance and fractional projects.

JUNE 2025 - Current

Owner of Morgan Ashley Smith

Blending product and content marketing to help B2B teams educate users. Available for freelance and fractional projects.

JULY 2022 - MAY 2025

Product Marketing Manager at Gather

Improved self-serve activation by 5% by launching Gather Academy (video tutorials). Optimized the Help Center and reduced support tickets by 33%. Established a changelog and regular product updates.

JULY 2022 - MAY 2025

Product Marketing Manager at Gather

Improved self-serve activation by 5% by launching Gather Academy (video tutorials). Optimized the Help Center and reduced support tickets by 33%. Established a changelog and regular product updates.

FEB 2021 - JULY 2022

Product Marketing Manager at Gorgias

Led product launches, driving 140% growth in Voice adoption and 590% increase in marketplace app installs. Ran internal product demos that boosted close rates to 44% and reduced competitor losses.

FEB 2021 - JULY 2022

Product Marketing Manager at Gorgias

Led product launches, driving 140% growth in Voice adoption and 590% increase in marketplace app installs. Ran internal product demos that boosted close rates to 44% and reduced competitor losses.

OCT 2014 - FEB 2021

Content Marketer → Manager at Flywheel

Scaled blog traffic from 100s to 100,000+ monthly views by coordinating 200+ freelancers. Developed brand voice and trained all new hires. Wrote technical white papers, video courses, emails, blogs, and more.

OCT 2014 - FEB 2021

Content Marketer → Manager at Flywheel

Scaled blog traffic from 100s to 100,000+ monthly views by coordinating 200+ freelancers. Developed brand voice and trained all new hires. Wrote technical white papers, video courses, emails, blogs, and more.

My Work

Some projects I'm proud of

1

Years of work
experience

50k

Monthly page views driven

150+

Freelance writers managed

450+

Published pieces of content

A few places my work calls home

Contact

Got a project in mind? Let's get in touch!